Shipping

All orders are shipped via Australia Post Express shipping and we strive to have your product shipped as quickly as possible. Shipping times may vary depending on your location in Australia but as a general rule metro areas usually take 1 – 2 business days and all other areas take 1 – 3 business days.

We will send you a tracking number for your package as soon as it is shipped but we strongly recommend selecting insured postage (with signature) at checkout for peace of mind.

If you haven’t received your order within the above time frames please send an email to info@bitgear.com.au along with your order number.

Returns

Due to the nature of hardware wallets, security of our customers is our highest concern and therefor we cannot accept returns once they have been shipped.

All Trezor & Ledger wallets come with a 2 year manufacturer’s warranty relating to the screen and mechanical parts. If your device has become damaged and you believe the damage falls under warranty, please contact Trezor Support: https://trezor.io/support/ or Ledger’s support team: https://www.ledgerwallet.com/contact