FAQ

What is a hardware wallet?

A hardware wallet is one of the most secure ways to store your cryptocurrencies. Your private keys are stored on the device and cannot be moved from the wallet. Unlike software wallets, hardware wallets are immune to computer viruses or malware that could steal your coins.

For more information on cryptocurrency wallets please read our blog post: https://www.bitgear.com.au/the-ultimate-guide-to-cryptocurrency-wallets/

Are your wallets authentic?

Yes, all of our hardware wallets are authentic and we are authorized resellers of Trezor and Ledger wallets.

What coins and tokens can I store on the hardware wallets you sell?

Both Trezor and Ledger hardware wallets support an array of coins and tokens including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dash, Ripple and more are being added constantly.

To see a up to date list of coin support for each wallet, please see the links below.

Ledger: https://www.ledger.com/pages/supported-crypto-assets

Trezor: https://trezor.io/coins/

What payment methods do you accept?

We currently accept Bitcoin, Litecoin, Dash and credit card (Visa, Mastercard, American Express).

Do you offer refunds?

Due to the nature of hardware wallets, security of our customers is of our highest concern and therefor we cannot accept returns for change of mind. If you have any issues at all with your hardware wallet please contact our support team and if your wallet is found to be faulty we will arrange a replacement device.

What if my hardware wallet breaks? Will I loose my coins?

Both Ledger and Trezor wallets come with a 2 year manufacturer’s warranty relating to the screen and mechanical parts. If you believe your hardware wallet to be faulty, please contact our support team.
As long as you keep your wallet’s secret passphrase in a secure location, you will just need to replace the broken wallet with a new one and use your see phrase to restore all of your coins.